MOIIO’S TICKET PURCHASE TERMS
Effective: October 1, 2026
These Ticketing Purchase Terms (“Purchase Terms”) apply when you buy a ticket to an event listed on Moiio.
1. PURCHASE TERMS AND OUR ROLE
1.1 These Purchase Terms cover tickets bought through the Moiio app or website (the “Services”). They are provided by Moiio Intelligence Inc., a Delaware Corporation (“Moiio,” “we,” “us”), and are part of our Terms of Use.
1.2 Moiio is a social and events platform selling tickets on behalf of promoters, fan organizers, managers, artists, venues, and labels (the “Host”). We sell tickets allocated to us by our Hosts, so the tickets we have available for sale for each event will vary and we do not control the ticket inventory or availability.
2. CONTRACT
2.1 Your ticket purchase is subject to:
• These Purchase Terms;
• Our Terms of Use;
• Our Privacy Policy;
• The Event Terms and Conditions including any Host rules, age limits and refund policy shown before you buy; and
• Any other additional terms and conditions by the relevant Host(s) disclosed to you during checkout.
2.2 Moiio facilitates the Purchase of tickets for events, and from time to time, where expressly stated, we may act as a promoter or organizer of an event. Unless the event says otherwise, Moiio is not the organizer of any event. The Host named on the event page is responsible to you for the event, including its content, safety, venue and accessibility.
2.3 By purchasing a ticket, you make an offer to buy. We accept it when we send you a confirmation by email or in the app. Please give us an accurate email address.
2.4 A ticket is a limited, revocable license to attend the event, granted by the Host. It is not property, and it does not give you ownership of any seat, space or content.
2.5 Buy tickets only for people you plan to attend with. You may not buy tickets for resale or commercial use (see Section 6). Each event may limit how many tickets you can buy, as shown on the order page.
2.6 Your ticket is stored in your Moiio account and shown as a code. You must present it for entry. The Host or venue may also ask for photo ID, including to check age limits.
3. PRICES, FEES AND TAXES
3.1 Hosts set their own ticket prices. The price of the ticket(s) or Non-Ticket Item(s) listed in the App or on the Services includes any applicable taxes and will be the price indicated on the order pages of the App or the Services when you place your order. The price of a ticket may go up or down over time but you will pay the price shown when you place your order.
3.2 Platform fee. Moiio charges a platform fee of 4% of the ticket price on each paid ticket. The fee is charged to the Host and deducted from the Host’s proceeds, so it is not added to your price.
3.3 Payment processing fees. Our payment platform charges a processing fee on each payment. This fee is not included in the price shown on event pages. It is added at checkout and shown to you, with the final total, before you confirm payment.
3.4 You must pay in full before the ticket will be provided to you. We accept the payment methods shown at checkout. Your bank may charge currency conversion or foreign transaction fees, which we do not control.
3.5 If a price was displayed in error, we will contact you to either confirm your order at the correct price or cancel it and refund you in full. If we are unable to contact you, we may cancel the order and refund you.
4. CANCELLATIONS, POSTPONEMENTS AND CHANGES
Important: Refunds (if eligible in accordance with these Purchase Terms) can only be issued by Moiio if and when we receive the corresponding funds from the Host. If the Host does not return the original ticket proceeds (the ‘Refund Amount’) to us, we are unable to provide a refund to you. The Host remains 100% responsible and liable for payment of any refunds due.
4.1 By agreeing to Purchase a ticket, you agree to waive any rights you may have to withdraw from the contract. This means that once you have Purchased a ticket, it cannot be exchanged or refunded except in accordance with the law or this section.
4.2 Cancelled events. If the Host cancels an event, you are entitled to a full refund, minus payment processing fees, and subject to Moiio obtaining the Refund Amount from the Host. Your bank may take additional time to show the refund.
4.3 Postponed or rescheduled events. If the Host moves an event, your ticket stays valid for the new date. The Host may also offer a refund if you cannot attend, and will set a deadline of at least [7] days to request it. If you do not request a refund by the deadline, your ticket remains valid for the new date.
4.4 Material changes. If a Host makes a major change, such as a different city or a different main guest, refunds are at the Host’s discretion unless the event page or the law says otherwise.
4.5 No refund is available if you do not attend, buy the wrong ticket or quantity, are unable to attend because of an age limit or other restriction stated on the event page, or are refused entry or removed for a breach of the rules (see Section 7).
4.6 We will notify you of cancellations and changes using the contact details on your Moiio account. Please keep them up to date.
5. CHECKING EVENT DETAILS
5.1 You are responsible for making sure the event and ticket are right for you, including checking the event page for the date, time, time zone, location, age limit, ticket type, quantity and any Host rules.
5.2 Event times are shown in the local time of the venue unless the event page says otherwise.
5.3 We cannot refund purchases made by mistake, such as the wrong date, ticket type or quantity, unless the event refund policy or the law says otherwise.
5.4 Hosts may update event details after you buy. Check your confirmation email and your tickets in the app before the event.
6. NON-RESALE AND TRANSFER OF TICKETS
6.1 You may not resell, or offer to resell, a ticket bought through Moiio. You also may not use a ticket for commercial purposes, such as prizes, promotions or packages, without written permission from the Host.
6.2 Where the Host allows transfers, you may transfer your ticket to another Moiio user who is an individual, not a business. Transfers must be made in the app before the Host’s transfer cut-off time.
6.3 Once a ticket is transferred, it belongs to the recipient and the sender loses all rights to it. Moiio is not responsible for tickets sent to the wrong account. If an event is cancelled, the refund goes to the original purchaser’s payment method, and the purchaser is responsible for passing it on.
6.4 You must not use bots, scripts or other automated tools to buy tickets or to get around purchase limits or security measures.
6.5 If you breach this section, Moiio reserves the right to cancel or invalidate the tickets without a refund, restrict your ability to transfer tickets, and suspend or close your account. Laws in your country may also restrict ticket resale.
7. LIABILITY AND DISCLAIMERS
To the fullest extent permitted by law:
7.1 Moiio is not responsible for the quality, safety, accessibility or content of any event, or for the conduct of Hosts, venues, performers or other attendees. Those are the Host’s responsibility.
7.2 Moiio is not responsible for your personal arrangements, such as travel or accommodation, or for wasted expense or loss of enjoyment if an event is cancelled or changed.
7.3 Moiio is not responsible for lost or stolen devices, or for tickets accessed through an account whose security you failed to protect.
7.4 Moiio is not responsible for tickets bought from third parties or unofficial sellers, or if a Host or venue refuses you entry.
7.5 Our total liability to you in connection with an event and your ticket is limited to the amount you paid Moiio for that ticket, including fees.
7.6 The Services and tickets are provided “as is” and “as available,” without warranties of any kind, including title, merchantability, fitness for a particular purpose and non-infringement.
7.7 Attending live events involves risks, including crowds, noise, injury and illness. You accept these risks. The Host is responsible for event safety.
7.8 Nothing in these terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.
8. SUSPECTED FRAUD AND PAYMENT DISPUTES
8.1 We may cancel or revoke tickets, and refund the cardholder, if we reasonably suspect fraud, a stolen payment method or a breach of these terms. We may not notify you first where doing so would compromise a fraud investigation.
8.2 If you believe we cancelled your tickets by mistake, contact hello@moiio.co and we will review it.
8.3 We may ask for extra verification before or after a purchase, such as confirming your identity or payment method.
8.4 If you dispute a charge with your bank instead of contacting us, we may cancel the related tickets, share information with our payment processor and your bank to respond to the dispute, and suspend your account until it is resolved. Please contact us first, because we can often fix the problem faster.
9. RECORDING AND ATTENDEE INFORMATION
9.1 Hosts and Moiio may photograph or record events and use the images for promotion. Hosts must display a notice where recording takes place. By attending, you consent to this where the law allows. If you do not want to appear, tell event staff and avoid the recorded areas.
9.2 When you buy a ticket, we share your name, applicable contact information, ticket details and check-in status with the Host so they can run the event and manage their guest list. Hosts may use this information only for the event and for communications about it, as required by our Host terms and the law.
9.3 Hosts are separately responsible for how they handle the information they receive. Moiio handles your information as described in our Privacy Policy.
9.4 A Host may contact you about marketing beyond the event only if you have opted in.
10. REGIONAL CONSUMER RIGHTS
10.1 Nothing in these Purchase Terms takes away rights you have under consumer protection law where you live that cannot be waived. Where local law gives you more rights than these terms, local law applies.
10.2 Regional addenda apply to purchases made from the regions listed below, and they override this document where they differ:
• [United Kingdom addendum]
• [European Union addendum]
• [South Korea addendum]
• [Other regions as Moiio launches ticketing there]
11. GENERAL
11.1 We may update these Purchase Terms. Changes apply to purchases made after the update. Your existing purchases stay under the terms in effect when you bought.
11.2 Governing law and dispute resolution are set out in our Terms of Use. Any rights under mandatory local law remain in place.
11.3 To make a complaint, contact us at hello@moiio.co. We aim to reply within 5 business days. Further steps are described in our Terms of Use.
11.4 If any part of these Purchase Terms is found unenforceable, the rest stays in effect.
